Your satisfaction is our priority! If you're not happy with your purchase, please review our return and refund policy.

1. Eligibility for Returns

• Items must be unused, unworn, and in their original packaging.
• Returns must be initiated within 7 days of delivery.
• Certain products (e.g., personal care items, customized products) are non-returnable.

2. Return Process

1. Contact us at [your contact email] with your order number and reason for return.
2. We will provide return instructions and shipping details.
3. Once received, we will inspect the item and process your refund or exchange.

3. Refunds

• Approved refunds will be processed within 7 business days to the original payment method.
• Shipping fees are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at beatriceandfrancis@gmail.com

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

For any return requests, email us at beatriceandfrancis@gmail.com